To find a plugin conflict, deactivate all plugins, then activate them one at a time until the problem returns. Plugins can conflict with each other, with your theme or with your WordPress version.
Deactivating plugins changes what visitors see. On a live site, do this on a staging copy or at a quiet time.
- Go to DashboardUpdates and install pending updates for WordPress, plugins and themes.
- Test the problem again. An update can fix a known conflict.
- Go to PluginsInstalled Plugins. Select all plugins, choose Deactivate in the bulk actions menu and click Apply.
- Test the problem again.
- If the problem is gone, activate the plugins one at a time. Test after each plugin. The plugin that brings the problem back is involved in the conflict.
- If the problem is still there, go to AppearanceThemes and activate a default theme such as Twenty Twenty-Five. It is a block theme, so test in the Site Editor if the problem is in a template. Test again.
- Activate your Puro theme again when you finish.
If a default theme fixes the problem, your theme or its settings are involved. Ask on the support forum and name the plugin that conflicts.
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