- This topic has 30 replies, 3 voices, and was last updated 7 years, 5 months ago by Andrew Misplon.
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- February 17, 2017 at 9:20 pm #5963
Filip7ParticipantHello Andrew, Im really sorry, that I was out for a long time now, but Ive been away and very busy.
Can we get back to my topic and try to fix it now?
Thank you
February 17, 2017 at 9:22 pm #5964
Filip7ParticipantThis reply has been marked as private.February 17, 2017 at 9:23 pm #5965
Andrew MisplonKeymasterSure, please, can you go a page back on the forum and check out the challenge I was facing regarding the initial login form.
February 17, 2017 at 9:24 pm #5966
Andrew MisplonKeymasterPlease, see the screenshot I posted on the previous page. This is a hosting created form that protects the WordPress admin area. You won’t see this once you’ve used it once. If you try access your admin area from another browser or from a private browsing window, you’ll see it.
February 17, 2017 at 9:51 pm #5967
Filip7Participantwhen I got to aliatempora.com/wp-admin from a private browser, I got this:
February 17, 2017 at 9:54 pm #5968
Andrew MisplonKeymasterPlease, reach out to your hosts and ask them if they can assist with the login details we’re chatting about. You can send them the screenshot I posted on page one of our topic to assist in the request. Thanks.
February 17, 2017 at 9:59 pm #5969
Filip7ParticipantThis reply has been marked as private.February 17, 2017 at 10:03 pm #5970
Andrew MisplonKeymasterI need to access WP to try and assist further. There is a hosting level login form that’s blocking my access. I recognise you’re not getting this form but I am. There isn’t anything I can change locally to get around this form. This form is setup in your hosting admin panel, it’s a common hosting level protection for the WP login form. My suggestion is to contact/email/call your hosting company and ask them how to retrieve the details (username and password) for this form:
https://puro-4401.kxcdn.com/wp-content/uploads/2017/02/initial-login.png
February 17, 2017 at 10:05 pm #5971
Filip7ParticipantThis reply has been marked as private.February 17, 2017 at 10:08 pm #5972
Andrew MisplonKeymasterAlternatively, search your hosting company documentation. For example: https://za.godaddy.com/help/password-protecting-a-directory-in-your-shared-hosting-account-4057. Those steps would let you know how a password like this was set and therefore how to roll it back/undo it.
February 17, 2017 at 10:09 pm #5973
Filip7ParticipantThis reply has been marked as private.February 17, 2017 at 10:12 pm #5974
Andrew MisplonKeymasterThanks, that doesn’t work, unfortunately.
April 13, 2017 at 4:05 pm #6289
Filip7ParticipantHello Andrew,
I ve been out for a month, and when I finally get back to this topic, my server host provider told me, that the extra protection you ve been struggeling with can be solved by this access:
Login: gigaserver
Password: gigaserverPlease, let me know if you will have some time to get back to this topic 🙂
Thank you
April 13, 2017 at 5:31 pm #6290
Andrew MisplonKeymasterThanks.
Content is pushed out of Page Builder if a big JavaScript conflict occurs that essentially knocks Page Builder over. For whatever reason, that conflict isn’t occurring anymore. This is one of these issues that I’d need to see live to try and find the conflicting plugin. I’ve looked now, there don’t seem to be any JavaScript errors presenting and content in new pages is normal. Page Builder 2.5 has huge changes in it that should prevent this happening again. There is no method that I know of to move content back into Page Builder when this happens. Do you have any site backups from before this problem occurred? If not, ask your hosts if they maintain backups and when the last one they have is from.
April 22, 2017 at 7:29 am #6373
Filip7ParticipantOh ok 🙁 unfortunately, there is no back up without that error 🙁
So Im going to rebuild the page. Can you help me, how to get rid of the top and bottom padding of the central image please ? http://aliatempora.com/
I have lost all custom css as well :(((
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