Premium theme users can choose between email support via firstname.lastname@example.org or prioritised forum support. We do our best to offer prompt support for our free theme users via our support forum or the WordPress.org support forums, should they decide to post there. Free theme support is prioritised below premium support and as a result response times can unfortunately be longer.
Our premium themes are sold using a “pay what you want” system. The premium upgrade is the same for all users. Support is prioritised within the priority queue according to purchase price.