February 5, 2017 at 8:32 pm #5894
i have just published a new page, and out of nowhere, all my pages jumped out of the page builder, and they are destroyed. When i try to edit them, they are opened in text editor, not in pagebuilder.
I cannot open any backup revision of any page, because the backup also jump into text editor, not into pagebuilder editor.
Please … HelpFebruary 5, 2017 at 9:09 pm #5895
Hi I’m really sorry to hear about this. Start with a plugin conflict test. Deactivate all plugins except for Page Builder and then check a page to see if there is any change. Additionally, with all other plugins deactivated, check a new page and see if the PB interface is working there.February 5, 2017 at 9:26 pm #5896
The PB is working normaly, but pages that were allready build using the PB have turned into TEXT mode and cannot be turned back into PB mod. Even the revisions doesnt work.
For example, im tyring to get 3 month old revision, when everything was OK, and when i restore it, it turn into the text editor.
Anyway, I just did the plugin conflict test, and it didnt help.February 5, 2017 at 9:54 pm #5897
Thanks for the feedback.
Please, head over to Users > Add New and create a new Administrator account so I can take a look.
Email: [email protected]
Select the option to send the password via email.February 5, 2017 at 10:08 pm #5898
Thank you, it should be done by now.
The page with the issue is called “New Main”February 5, 2017 at 10:17 pm #5899
Thanks, there is a password before login, please, can you send that username and password using the Set as private reply checkbox below.February 5, 2017 at 10:22 pm #5900February 5, 2017 at 10:39 pm #5901
Sorry, that doesn’t seem to be working for me.
I can’t get passed the initial login form.February 5, 2017 at 10:42 pm #5902
I’ll be online again in 4-6 hrs and can dive in again then. Sorry I can’t stay online now.
A quick summary of the above is that if the PB interface is completely fine on some pages and content has been dumped out on others then it’s very unlikely we’ll be able to restore. Ideally, we need to roll back and then assess the issue before the pages got saved and content dumped out.February 5, 2017 at 10:43 pm #5903
It might also be an idea to open a support thread here: https://siteorigin.com/thread/. I can the ask Alex from SiteOrigin to offer further advice for us.February 5, 2017 at 10:51 pm #5904February 6, 2017 at 7:47 pm #5917
Puro SupportKeymasterThis reply has been marked as private.February 6, 2017 at 9:23 pm #5920February 6, 2017 at 10:12 pm #5921
Sorry. There is a login form before the WP login. Are these the access details for that very first form? Not a WP form it’s a hosting password. Please try login from another browser and you’ll see it.February 7, 2017 at 1:20 am #5928This reply has been marked as private.
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