Half Menu DropDowns are not working

This topic contains 17 replies, has 2 voices, and was last updated by  Puro Support 2 years ago.

  • Author
    Posts
  • #2853

    yandgtech
    Participant

    Hi Team,

    Site: yandg.in/finance

    Half of the menu drop downs are no working for puro themes.

    #2854

    Puro Support
    Keymaster

    Hi yandgtech

    Sorry to hear about the problem. Thanks for reaching out.

    All looks normal on our side in OS X Chrome. Could you perhaps let us know which menu items aren’t working?

    Thanks

    #2856

    yandgtech
    Participant

    Problem is still there.

    Only About Us & Menu Item shows other menus.

    After that when you click any menu item and try to hower any menu, it will not work on any browser.

    Now click on the link: http://yandg.in/finance/what-is-demat-account/ & try accssing Menus.

    #2860

    Puro Support
    Keymaster

    Thanks for the update. Please, try running a quick plugin conflict test as outlined here:

    Resolving Plugin Conflicts

    #2864

    yandgtech
    Participant

    We have configured our site as a multisite.

    Core Site: yandg.in
    Subsite: yandg.in/finance (Affected Site)

    For Core Site all menus are working fine but for above mentioned subsite half menus are giving such problem.

    Kindly look into this ASAP.

    #2865

    yandgtech
    Participant

    Plugins are activated on network level not sitewise.

    #2867

    Puro Support
    Keymaster

    Please, try running a plugin conflict test. The same test can be run for a multisite site setup as would be run for a single site setup. Temporarily deactivate all plugins. Test the menu. Does it restore? If so, reactivate your plugins one by one, run a test on the menu after each plugin activation. When the issue reappears you would have found the conflicting plugin or plugins.

    We’ll be available again in eight hours and can offer further assistance then. The above suggestion is equally applicable for the Customizer challenge reported.

    #2879

    yandgtech
    Participant

    Done the same but still the error is there.. Said menus are not working.

    Refer URL: finance.yandg.in

    #2880

    Puro Support
    Keymaster

    Thanks for your feedback.

    Please, provide a temporary set of login details so we can investigate further. The drop down menus and Customizer are functioning correctly in our local and online Ultra demo sites. Both require JavaScript, this leads us to believe a JavaScript conflict is causing the problem.

    Details to use:

    Username: puro
    Email: support@purothemes.com

    Thanks

    #2881

    Puro Support
    Keymaster

    Please, create the account at the multisite level. Thanks again.

    #2882

    yandgtech
    Participant
    This reply has been marked as private.
    #2883

    Puro Support
    Keymaster

    Thanks for the login information. Please, recheck the issue on your side. It’s very strange but everything seems to be working ok for me.

    #2895

    yandgtech
    Participant

    Tried every browser but not working.
    On Home page its working but if you menu items except about us, its not working after cliking any items except the ABout us.

    Try Following steps:

    Home Page – Click Investments – Demat & Trading

    You will get an issue.

    Resolve this on high priority

    #2896

    Puro Support
    Keymaster

    Thanks for your feedback. I think the problem is that the changes incorporated in your child theme are now in the parent theme. I’ve switched back to the parent theme. I’m hoping this will resolve the problem. There appears to be a level of caching in place that I can’t see. Even though I’ve switched back to the parent theme, the site is still loading the child theme. Are there any caching controls you can clear on your side?

    #2899

    Puro Support
    Keymaster
    This reply has been marked as private.
Viewing 15 posts - 1 through 15 (of 18 total)

You must be logged in to reply to this topic.

Scroll to top