[Resolved] Customize is not working

This topic contains 5 replies, has 2 voices, and was last updated by  Andrew Misplon 1 year, 7 months ago.

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  • #4746

    assiniboine
    Participant

    I am trying to open and make changes to the theme settings. When I go to Appearance > Customize > it does not load and all that comes up is a white screen.

    Please advise.

    #4747

    Andrew Misplon
    Keymaster

    Hi assiniboine

    Sorry to hear about the hassle. A white screen Customizer is usually a plugin conflict or a PHP memory shortage. Start by temporarily deactivating all plugins and test the Customizer, does it fix the issue? If so, reactivate your plugins one by one, test the Customizer after each activation.

    Resolving Plugin Conflicts

    #4748

    assiniboine
    Participant

    Thanks for the quick response! I have gone through the plugins and it doesn’t seem to be a certain one, but just the amount. Any other suggestions?

    #4749

    Andrew Misplon
    Keymaster

    Sure 🙂

    Sounds like a memory shortage. Not an uncommon problem in WordPress. You can sort this out yourself if you’re ok working with a bit of code. However, the easiest is to ask your host to make this change for you.

    http://www.wpbeginner.com/wp-tutorials/fix-wordpress-memory-exhausted-error-increase-php-memory/

    Question for your hosts would be: Please, could you increase the PHP memory available to my WordPress installation to 256, or whatever the max is you can offer.

    #4750

    assiniboine
    Participant

    Thanks! I’ll give that a try.

    #4753

    Andrew Misplon
    Keymaster

    How did it go?

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