Contact Forms are not Working

This topic contains 26 replies, has 2 voices, and was last updated by  Andrew Misplon 2 years, 7 months ago.

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  • #2253

    yandgtech
    Participant

    Hi Team,

    Site: http://yandg.in/

    We have tried many contact Form plugins from Jetpack form to Contact Form 7 and many more plugins for our contact us page but they are not working as they are not sending any emails when any visitor enter details on website.

    We tried with plugin supported test email sending as they are working but when visitor enter form details then no email get in configured email.

    Kindly look into this or suggest the best plugin for contact form which works well with Ultra Theme,

    Regards
    Yogesh Chinchole

    #2256

    Andrew Misplon
    Keymaster

    Hi Yogesh

    Please, can you run a quick test to isolate the problem. Temporarily switch over to a default theme like Twenty Fifteen and re-test. That’ll help us isolate where the challenge is. Let me know how the test turns out.

    Thanks 🙂

    #2263

    Andrew Misplon
    Keymaster

    Ninja Forms is worth checking out:

    Ninja Forms

    To confirm, switching to a default WordPress theme and re-testing the form problem will confirm whether we’re looking at a plugin issue or not.

    Thanks 🙂

    #2264

    Andrew Misplon
    Keymaster

    Hi Yogesh, just a quick last point of feedback on forms. It’s also possible your chosen form plugin is conflicting with another plugin. So let me run through the entire troubleshooting process in one go:

    1. Switch to Twenty Fifteen theme. Test form. If same error occurs then switch back to Ultra. Theme not a problem.
    2. De-activate all plugins except form plugin. Test. If issue resolved then plugin conflict to blame.
    3. If plugin conflict to blame, re-activate your plugins one by one, after each activation, test the form. When the form breaks you’ll know which plugin is conflicting.

    Let me know how that goes 🙂

    #2282

    yandgtech
    Participant

    Tried every solution but still no result.

    #2283

    yandgtech
    Participant

    we even tried pasting Vtiger – Web Form code into page but still there was the same issue.

    Kindly look into this.

    #2285

    Andrew Misplon
    Keymaster

    Please, can you tell me the version number of Internet Explorer that you are using.

    #2286

    yandgtech
    Participant

    Contact Form issues are not related to IE post. You mistakenly added comments here of IE issue raised by us.

    #2287

    Andrew Misplon
    Keymaster

    Sorry, I’m on my phone and mistook this for our other thread.

    Please, can you email us on support@purothemes.com. Send us a set of login details. I’ll login to WordPress for you and take a look at the problem.

    #2289

    Andrew Misplon
    Keymaster

    I’ve put up a Contact Form 7 demo in Ultra here: http://demo.purothemes.com/ultra/contact-us/. You’re welcome to run a quick test. Everything runs normally. Once I receive login details for your site I’ll be happy to take a look and help resolve the problem you’re experiencing in this regard.

    #2290

    Andrew Misplon
    Keymaster

    Hi Yogesh

    How’s your day looking? I’m keen to login and check out the contact form challenge as well as address the IE 9 display problems at the same time. I’m offline for lunch and then back after that. Would you be able to create a new user account for Puro from Users > Add New? Please make it an Administrator account, you can delete once we’re done. The email address to use is support@purothemes.com. I’m ready to go 🙂 Thanks!

    #2294

    Andrew Misplon
    Keymaster

    Thanks Yogesh.

    There appears to be a problem with FS Contact Form. To test, I briefly switched themes from Ultra to Flat Bootstrap. The issue persists. To confirm, this isn’t a theme related challenge. The FS Contact Form fails to send regardless of the theme that is activated.

    Suggestions:

    1. Test FS Contact Form with WP Mail Bank disabled. Perhaps there is a problem there.

    #2295

    Andrew Misplon
    Keymaster

    It does seem to specifically be a problem with FS Contact Form.

    Here is a test page using a test contact form created with Jetpack. It works:

    http://yandg.in/form-test-page/

    #2310

    yandgtech
    Participant

    Form on Private page is working, but I have updated the same in contact us page adding from from jetpack plugin but not sending any email. It didnt worked on contact us page

    #2311

    Andrew Misplon
    Keymaster

    Let’s work one problem at a time. This one first.

    To confirm, this challenge does not relate to Ultra, the same issue occurs with any other theme activated.
    I’m happy to help out though.

    The problem I face in testing is I can’t do a proper plugin conflict test because I don’t have access to the full plugin list. Meta Slider, Bootstrap Shortcodes, just two plugins among what I think is a greater list, that I don’t have access to. We need to do a complete plugin conflict test. All plugins in the multi-site installation except Jetpack, need to be de-activated. How can we set this up?

    I’m happy to jump on Skype chat with you if you’d like to speed this up.

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