Contact Forms are not Working

This topic contains 26 replies, has 2 voices, and was last updated by  Andrew Misplon 2 years, 7 months ago.

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  • #2312

    yandgtech
    Participant
    This reply has been marked as private.
    #2313

    Andrew Misplon
    Keymaster

    Thread notes:
    Challenge resolved by changing the contact page slug. Cause still unknown. Thread resolved for the moment.

    #2315

    yandgtech
    Participant

    Emails are coming to my personal email ID ..

    #2316

    yandgtech
    Participant

    Partially clicking something in my mind for email coming to my personal email as … for wordpress account I have configured my personal email ID thats why …

    #2317

    yandgtech
    Participant

    in Jetpack plugin ..

    #2318

    Andrew Misplon
    Keymaster

    A few places to check:

    1. Check the form. I don’t think emails come to your personal Jetpack email address. When you set the form up you enter which email address the emails should go to.
    2. If the above doesn’t work. Check your email plugin. The additional one you’re using for your SMTP settings.

    #2319

    Andrew Misplon
    Keymaster

    Go to Pages > Contact Us. The to: email address is listed there in the first line. Try changing it to another one of your email addresses, it should respond. It was working for me earlier. Sent to where I listed.

    #2325

    yandgtech
    Participant

    Entered but not coming to that email ID … used email – info@yandg.in

    #2326

    Andrew Misplon
    Keymaster

    Have you done any troubleshooting yet? If so, what steps have you taken to try resolve?

    #2327

    Andrew Misplon
    Keymaster

    With all WordPress challenges a standard troubleshooting process would be to reduce the installation back to a vanilla state. If the issue resolves you’d build it back up again until the issue re-appears.

    #2328

    Andrew Misplon
    Keymaster

    I removed the square brackets from your email form subject. Not sure, that might have been a problem. Form works for me now. Switched it over to your email address. Give it a try.

    #2329

    Andrew Misplon
    Keymaster

    Thread update: We seem to have been successful by removing square brackets that were part of the user inputted subject.

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