November 27, 2017 at 11:50 am #8328
I have installed the Thrive Architect Page Builder to help with creation of a Landing Page. At the moment I can edit a page with the plugin but when I preview a layout change the change is not recognised. Also, only the default landing page template is shown when I go back to preview my page so changes within Thrive are not saving back to my Page.
I have been over to the Thrive Forum and they have investigated. The tell me a default theme works fine and hence this is probably something to do with the theme I’m using (Ultra). Can you help?
SimonNovember 27, 2017 at 12:12 pm #8329
Thanks for your post.
If you deactivate all plugins except for Thrive and leave Ultra activated, does the issue persist? If so, are there any Console errors present in the WP admin around the time of the issue?November 27, 2017 at 2:18 pm #8333
I get this error:
(index):517 WebSocket connection to ‘wss://public-api.wordpress.com/pinghub/wpcom/me/newest-note-data’ failed: Error during WebSocket handshake: Unexpected response code: 403November 27, 2017 at 2:23 pm #8334
So the issue persists with all other plugins deactivated and only Ultra activated? Please, can you confirm.
Please, also test on your site, all plugins except for Thrive deactivated, Twenty Sixteen activated as your theme.
(The support thread you’ve referenced isn’t public. Thrive isn’t free so this, unfortunately, isn’t easy for me to test.)November 27, 2017 at 2:25 pm #8335
If you’re using a caching plugin, it must be cleared before its deactivated.
The console error you’ve mentioned is a Jetpack error. Was Jetpack deactivated? I’m not sure you’d still see this connection attempt with Jetpack deactivated?November 27, 2017 at 2:42 pm #8336
I’ve now removed everything apart from Thrive and switch to Twenty Sixteen. Thrive now works as expected.
If I switch to Ultra Premium with only Thrive activated, Thrive does not work as expected.
What do we do next?
SimonNovember 27, 2017 at 2:46 pm #8337
You’d need to try find an error. The console error is from Jetpack, if Jetpack is deactivated you shouldn’t see that. The next step would be to turn on debug and see if there is a PHP error present:November 27, 2017 at 2:49 pm #8338
Ok, the only error I get in Java console is:
Slow network is detected. Fallback font will be used while loading: http://www.simonsocialmedia.com/wp-content/themes/ultra/font-awesome/fonts/fontawesome-webfont.ttf?v=4.7.0November 27, 2017 at 2:54 pm #8339
Thanks. So next, you’d need to enable debug to check for PHP errors.November 27, 2017 at 6:52 pm #8340
Hi – thanks for your help. I switch to the Divi theme and this resolved the issue so I’ve migrated to that theme.November 27, 2017 at 7:00 pm #8341
No problem. Sorry I couldn’t help further. Without any errors present in the console the next step was to turn on debug which is why I sent those instructions and see if any PHP errors were presenting. With an issue like this, I’d need a starting point to investigate the issue, some hint of where the issue is coming from.
All the best 🙂 Cheers.November 27, 2017 at 7:01 pm #8342
No worries Andrew, I appreciate your support. I had been thinking of a refresh after running Ultra for two years so now seems a good time to do that. All the best yourself. Simon.November 27, 2017 at 7:06 pm #8343
Perfect. Nice to get a new look going. Thanks for your understanding 🙂
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