- This topic has 13 replies, 2 voices, and was last updated 3 years, 9 months ago by Andrew Misplon.
- August 29, 2019 at 6:27 pm #13091
The theme preview displays what I want perfectly; however, WP preview does not. There are four problems where it doesn’t display correctly. For my sanity, I want to address each one individually.
Problem 1: I have written a tagline that I want to display. WP will not display it. Help!
ShirleAugust 30, 2019 at 7:44 am #13092
Thanks for posting. Please, check that the tag line is enabled at Theme Settings > Header.August 30, 2019 at 5:02 pm #13093
I went to the Theme Settings > Header and the little box next to “Tagline” was checked. Unfortunately, it still doesn’t display in the WP preview. The Theme Customize preview does display the tagline.August 30, 2019 at 5:04 pm #13094
Thanks for checking. Please, send a link to the site concerned and I’ll take a look.August 30, 2019 at 5:06 pm #13095August 30, 2019 at 5:11 pm #13096
I’m not quite sure why that would be the case. Head over to Settings > General and confirm that there is a tagline inserted in the field provided. If there is, try temporarily deactivating all plugins at once to see if that resolves the problem.August 30, 2019 at 5:20 pm #13097
I double-checked the Settings > General and I have written what I want in the Tagline space.
I deactivated all the plugins and WP preview still will not display the tagline.August 30, 2019 at 5:29 pm #13098
Please, use the private reply option to send a temporary set of login details and I’ll take a look.August 30, 2019 at 5:36 pm #13099August 30, 2019 at 5:38 pm #13100
Would it be possible for you to create a temporary user account so we can login and take a look? You can create a new user account from Users > Add New in WordPress. Below you’ll find the information to enter and actions to take:
Email: [email protected]
Password: Click Show Password and copy the provided password to your clipboard (ctrl + c).
Send User Notification: Disable this checkbox
Lastly, click Add New User. Once that’s done, please, reply to this email and send us your site’s URL (web address) and the password for our new user account.
Once we’re done with this support ticket you can delete our user account.
ThanksAugust 30, 2019 at 6:00 pm #13101
If possible while you are able to see the account, I mentioned that I had 3 other problems. Maybe these could be addressed as well.
2) Blog page displays top bar when the others don’t. (I want the top bar to be disabled.)
3) Blog page title just says “Blog” when I would like it to say “Schmitz Farms Blog.”
4) I want the Search icon to be disabled in the menu.
Always the Theme preview displays it correctly but WP doesn’t.
August 30, 2019 at 6:35 pm #13102August 30, 2019 at 7:01 pm #13104
- This reply was modified 3 years, 9 months ago by Andrew Misplon.
Next to the Customizer Publish button is a settings icon. The Customizer was set to save all settings as a Draft. I’ve changed that to Publish. Your changes are now reflecting.August 30, 2019 at 7:25 pm #13105
Glad that helped, all the best with your site 🙂
(The forum, unfortunately, doesn’t support email replies at this time.)
You must be logged in to reply to this topic.