[Resolved] theme dose not work on virgin media internet

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  • #5383

    nick535
    Participant

    hi can any one help I am using the ulta theme but when I open it on a web page when I am connected to a virgin media internet the who page is broken up as if the theme is not the.

    any one that can help would be great.

    #5386

    Andrew Misplon
    Keymaster

    Hi Nick

    Thanks for reaching out. Is Virgin Media Internet your Internet Service Provider (ISP)? Are you saying that your site is loading differently based on the ISP used to access it?

    #5387

    nick535
    Participant

    hi yes they are our isp the site works fine on other isp just not that one any ideas

    #5388

    Andrew Misplon
    Keymaster

    Thanks for the clarification. No ideas come to mind. Please, send a link to the page concerned or just the home page if the problem is sitewide. You can set the reply as private below.

    #5389

    nick535
    Participant

    http://www.cambridgeeventbars.co.uk I will send you a screen shot as will just incase it works on your end.

    #5390

    Andrew Misplon
    Keymaster

    All works normally for me. There are no JavaScript errors on the home page which is what I wanted to check. Does the issue persist if you switch to another theme just temporarily?

    #5391

    nick535
    Participant

    not sure how to send a screen shot can I e-mail it to you.

    #5392

    nick535
    Participant

    not shore will have a look

    #5393

    nick535
    Participant

    yes it dose

    #5394

    Andrew Misplon
    Keymaster

    Sure, you can email it to [email protected] or you can upload it to Dropbox/Drive/OneDrive/WeTransfer and send a link.

    #5395

    nick535
    Participant

    sent you a e-mail with a screen shot

    #5396

    Andrew Misplon
    Keymaster

    The issue in the screenshot is the theme’s stylesheet is being loaded. Can you please, clear your computer’s browser cache and confirm the problem still persists? If it does, please, check for console errors:

    https://codex.wordpress.org/Using_Your_Browser_to_Diagnose_JavaScript_Errors

    If console errors are present, let me know what they are.

    #5397

    nick535
    Participant

    have just screen shot the errors I can see over to you

    #5398

    Andrew Misplon
    Keymaster

    Thanks, Nick. I replied via email. I don’t think this is theme related. My suggestion would be to search the error you’re seeing in the Console. Here is one post I found discussing it: http://community.virginmedia.com/t5/Security-matters/Website-blocked-with-Malware-warning-but-is-clean/td-p/2300253. Here

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