hi can any one help I am using the ulta theme but when I open it on a web page when I am connected to a virgin media internet the who page is broken up as if the theme is not the.
any one that can help would be great.
Hi Nick
Thanks for reaching out. Is Virgin Media Internet your Internet Service Provider (ISP)? Are you saying that your site is loading differently based on the ISP used to access it?
hi yes they are our isp the site works fine on other isp just not that one any ideas
Thanks for the clarification. No ideas come to mind. Please, send a link to the page concerned or just the home page if the problem is sitewide. You can set the reply as private below.
http://www.cambridgeeventbars.co.uk I will send you a screen shot as will just incase it works on your end.
All works normally for me. There are no JavaScript errors on the home page which is what I wanted to check. Does the issue persist if you switch to another theme just temporarily?
not sure how to send a screen shot can I e-mail it to you.
not shore will have a look
yes it dose
Sure, you can email it to [email protected] or you can upload it to Dropbox/Drive/OneDrive/WeTransfer and send a link.
sent you a e-mail with a screen shot
The issue in the screenshot is the theme’s stylesheet is being loaded. Can you please, clear your computer’s browser cache and confirm the problem still persists? If it does, please, check for console errors:
https://codex.wordpress.org/Using_Your_Browser_to_Diagnose_JavaScript_Errors
If console errors are present, let me know what they are.
have just screen shot the errors I can see over to you
Thanks, Nick. I replied via email. I don’t think this is theme related. My suggestion would be to search the error you’re seeing in the Console. Here is one post I found discussing it: http://community.virginmedia.com/t5/Security-matters/Website-blocked-with-Malware-warning-but-is-clean/td-p/2300253. Here
