- This topic has 3 replies, 2 voices, and was last updated 2 years, 8 months ago by Andrew Misplon.
- July 13, 2020 at 7:46 pm #14717
The Ultra theme notes that it’s mobile responsive theme, but our site is not. When I open our site, segrustgroup.com, on a phone I do not see the slider/header image, top navigation or the pullquote block formatting. Instead I have to scroll down to the bottom of the page and click on View Full Site. I have gone through the dashboard and theme settings in Appearance>Customize and cannot find a solution. I see the Mobile sticky header choice is unselected and that’s okay because I don’t need it to be sticky as users scroll. In Theme Settings>Layout, responsive layout is selected. Any insight that will fix this issue?July 13, 2020 at 7:49 pm #14718
Hi, thanks for reaching out. If you head over to Jetpack > Settings and deactivate the Jetpack Mobile Theme, the site will load on mobile devices instead of the Jetpack theme.July 13, 2020 at 7:56 pm #14719
Thanks! That worked. I saw that they deprecated Jetpack Mobile in March 2020, but nothing in their documentation said it had to be turned off.July 14, 2020 at 9:12 am #14720
Super, glad to hear you’re making progress and for the update regarding Jetpack Mobile Theme.
Cheers for now 🙂
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