The Ultra theme notes that it’s mobile responsive theme, but our site is not. When I open our site, segrustgroup.com, on a phone I do not see the slider/header image, top navigation or the pullquote block formatting. Instead I have to scroll down to the bottom of the page and click on View Full Site. I have gone through the dashboard and theme settings in Appearance>Customize and cannot find a solution. I see the Mobile sticky header choice is unselected and that’s okay because I don’t need it to be sticky as users scroll. In Theme Settings>Layout, responsive layout is selected. Any insight that will fix this issue?
Site Not Mobile Responsive
ememk Jul 13, 2020 · 7:46 pm #14717
Hi, thanks for reaching out. If you head over to Jetpack > Settings and deactivate the Jetpack Mobile Theme, the site will load on mobile devices instead of the Jetpack theme.
ememk Jul 13, 2020 · 7:56 pm #14719
Thanks! That worked. I saw that they deprecated Jetpack Mobile in March 2020, but nothing in their documentation said it had to be turned off.
Super, glad to hear you’re making progress and for the update regarding Jetpack Mobile Theme.
Cheers for now 🙂
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