Can you perhaps let me know why you’re posting here for support? This is the forum for Ultra by Puro. You don’t appear to be using Ultra or any other Puro theme. I’m a little confused why you’re posting here. Is there something I’ve missed? Usually theme support goes to the theme author but I’m not the author of your theme.
Thanks for the update. I’m sorry to hear you haven’t been able to get support for your premium theme. I would persist in asking for support for your questions from the author. Unfortunately I can only assist with the products I make. Sorry I don’t have better news. Good luck.