Problem with menu on Desktops

This topic contains 5 replies, has 2 voices, and was last updated by  Andrew Misplon 1 year, 8 months ago.

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  • #3433

    kassie
    Participant

    Hi,
    When someone else opened the website on their laptop, the menu pages didn’t show. Instead, all he saw were the three lines on the top right corner of the screen. (As you would on a mobile device)
    He also mentioned that sometimes he would see the normal desktop page menu but sometimes it would revert back to the three lines.
    Is there a reason why it is doing that on a laptop? Please help!

    Thanks!

    #3434

    Andrew Misplon
    Keymaster

    Hi kassie

    It’ll depend on the Mobile Menu Collapse value you have set at Appearance > Theme Settings. If you send a link to the site, I can confirm. There is a Private Reply checkbox below the comment field if you want to keep the URL private.

    #3435

    kassie
    Participant
    This reply has been marked as private.
    #3436

    Andrew Misplon
    Keymaster

    Thanks. I think you have the menu collapse set to the perfect value. The user might be seeing the mobile menu because they’re using a low-resolution display. You could try changing the collapse point to say 900 and then check to see if the user is happy with the result.

    #3448

    kassie
    Participant

    I will try that! Thank you!!

    #3449

    Andrew Misplon
    Keymaster

    For sure 🙂 Hope you make progress.

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