[Resolved] Post featured image doesn’t load anymore

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  • #16102

    ElenaB77
    Participant

    Hello,
    I’m in trouble with the posts featured image. In some posts (not all posts) it doesn’t load anymore (they worked well until yesterday). I’ve tried to reupload the featured image (also as new media in the library), but it didn’t work.
    You can see this triuble here: https://www.iedsrl.it/news/

    Please, can you help me?
    Thanks a lot in advance!

    Kind regards,
    Elena

    #16103

    Andrew Misplon
    Keymaster

    Hi Elena

    There seems to be an issue with Jetpack. You can perhaps try disabling Photon from Jetpack > Settings. I forget what the module is called now but it should come up when searching Photon.

    #16106

    ElenaB77
    Participant

    Hello Andrew,
    Thank you for your quick reply.
    The Jetpack’s module you mean is site accelerator… I’ve desabled it, and now the featured images are working!
    …But, I would like to keep on this Jetpack module… is there any other way to fix this issue?
    Thanks a lot again!!

    Elena

    #16108

    Andrew Misplon
    Keymaster

    Hi Elena

    Thanks for the updates. You can try a beta version here:

    https://purothemes.com/wp-content/uploads/2021/09/polestar.1.7.1-beta.zip

    You can install the ZIP file from Appearance > Themes > Add New > Upload Theme, overwriting the existing version when prompted.

    #16109

    ElenaB77
    Participant

    Thank you Andrew!
    I’ll let you know if everything works, after the theme update.

    Have a nice day,
    Elena

    #16110

    Andrew Misplon
    Keymaster

    Thanks for checking and letting me know 🙂 Appreciate the help!

    Cheers for now.

    Andrew

    #16111

    ElenaB77
    Participant

    Hi Andrew,
    A quick update: I’ve updated the theme and reactivated the JP Site Accelerator, but I still have the same issue.
    You can check at the link I gave you previously…

    Thanks again,
    Regards,
    Elena

    #16112

    Andrew Misplon
    Keymaster

    Hi Elena

    I’m unable to replicate the issue. The site’s server is producing a 400 error for images loaded from the Photon server. Does the issue resolve if you temporarily switch to a default theme like Twenty Nineteen?

    #16113

    ElenaB77
    Participant

    ..Same issue with the default theme Twenty twenty-one. So I can imagine it’s not a theme trouble… Sorry for bothered you!
    For now, I’ve disabled the JP module.
    Aboute the Beta theme, I can keep it active or it is better to install again the “regular”theme?

    Many thanks!!
    Elena

    #16115

    Andrew Misplon
    Keymaster

    Hi Elena

    Thanks for checking. I’m sorry I don’t know how to resolve the issue at this time. You could perhaps ask your hosts and kindly ask them to check the browser console on the page when the issue occurs. There are 400 errors relating to the images not loading.

    You can keep the beta version installed. When the next version is released you will see the update appear in your dashboard updates section as it usually does.

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