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Hi Nicole
Thanks for reaching out.
We shouldn’t be seeing page not found. Can you try going to Settings > Permalinks and just clicking “Save”. That’ll re-write your site’s htaccess file and might help.
Which theme were you using before this? I ask because Ultra doesn’t have Jetpack Portfolio support, but, depending on how your site looked before, I might be able to child theme a solution for you today.
Thanks Andrew for your fast reply. I’ve clicked ‘save’ in the the permalinks settings. but didn’t’ see any changes on the portfolio page.
Before this I was using Contango, rather inexpertly and infrequently. I wanted to move away from a blog and really just have somewhere to post paintings in a gallery as I finished them. Grateful for your help.
NicoleAny chance you could send us your projects backup so we could take a quick look at how it’s rendering? If that’s ok then head to:
Tools > Export click WordPress, install the plugin if necessary.
Then go back to Tools > Export and just export the Projects post type.
Upload to your Media Library and send us the link.Thanks.
Morning Andrew,
I followed your instructions above but when I tried to upload to my media library, I got this message:
nicolefearfield-art.wordpress.2015-10-11.xml
Sorry, this file type is not permitted for security reasons.Nicole
Forgot about that. Could you perhaps upload to: https://www.wetransfer.com/ or a similar service. I’ll be back tomorrow and will take a look ASAP. Thanks.
Thanks 🙂
In demo testing Ultra seems to render projects ok, basically the same way it would render posts. Any chance I could login and take a quick look at what’s going on on your side?
If possible, please, create a new user account at Users > Add New, make it Administrator level and use [email protected] as the email address, Puro as the username. When we’re done you can safely delete the account.
Thanks 🙂
I think I’ve resolved the problem. I went to Settings > Reading, temporarily de-activated Jetpack Projects/Portfolio Type, then went to Settings > Permalinks and clicked Saved, then enabled the Jetpack custom post type again. All seems ok now.
Wow, that’s wonderful. Thanks Andrew for figuring out the solution, very grateful to you. All working now, Ace support!
Nicole
Super 🙂 Glad to hear everything looks normal on your side.
If anything else comes up, let me know.
All the best.
Hi Andrew,
Further to the posts on this topic from October 2015, I have had this exact same error two more times now. I have lost my portfolio page, I don’t know for how long, and I really feel quite frustrated as it’s a repetitive issue. I haven’t been to my dashboard for a long time, so my portfolio is somehow getting ‘lost’ without any assistance from me. Can you provide me with a fix for this? I fear I am wasting my money with a website with a disappearing portfolio.
Please help
Nicole
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