[Resolved] page not loading 'archives: projects error'

This topic contains 21 replies, has 2 voices, and was last updated by  Andrew Misplon 1 year, 8 months ago.

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  • #4430

    nicolefearfieldart
    Participant

    Hi Andrew,

    Further to the posts on this topic from October 2015, I have had this exact same error two more times now. I have lost my portfolio page, I don’t know for how long, and I really feel quite frustrated as it’s a repetitive issue. I haven’t been to my dashboard for a long time, so my portfolio is somehow getting ‘lost’ without any assistance from me. Can you provide me with a fix for this? I fear I am wasting my money with a website with a disappearing portfolio.
    Please help
    Nicole

    #4431

    Andrew Misplon
    Keymaster

    Hi Nicole

    Really sorry to hear this has happened again. I don’t know what the cause is but will do my best to get to the bottom of it today. Please, can you ensure support@purothemes.com has an Administrator account for your WordPress installation so we can take a look and investigate further. Thanks.

    #4432

    Andrew Misplon
    Keymaster

    (It seems this issue has come up a few times for other Jetpack users across a variety of themes, here is a snippet of what I’m looking at. So I’m not sure it’s necessarily a theme problem. Some of these threads hint at a conflicting URL within WordPress, I’ll investigate that once I have access.)

    #4433

    nicolefearfieldart
    Participant

    What does this mean/how do I do the following?

    “Please, can you ensure support@purothemes.com has an Administrator account for your WordPress installation so we can take a look and investigate further. “

    #4434

    Andrew Misplon
    Keymaster

    Sure. Go to Users > Add New and create an account from there.

    #4436

    nicolefearfieldart
    Participant

    Thanks! Sorry, eternal newbie. It’s done.

    #4437

    Andrew Misplon
    Keymaster

    Thanks, I’m logged in 🙂

    To summarise, Portfolio is a normal page that on a regular basis goes to 404 not found. I switched themes and switched back to Ultra now and the issue resolved itself. I haven’t ever encountered anything like this. Ultra or any theme you use does not control the links in WordPress. Here is a standard post on resolving 404 errors, http://www.wpbeginner.com/wp-tutorials/how-to-fix-wordpress-posts-returning-404-error/, you can see how it isn’t related to themes but the core WordPress management of links.

    Plugins
    If you aren’t using Mojo or Sidekick, please go to Plugins and deactivate them.
    Please, also go to Jetpack > Settings and deactivate any modules that you aren’t actively using.

    Ideas
    I’ve installed a plugin called Redirection which will log 404 errors. We can at least refer back to those logs if we have issues in the future.

    Another idea is to edit your Portfolio page and change the slug from portfolio to my-portfolio just in case there is an issue with that particular URL in your WordPress install. You can change the slug just under the page title:

    Understanding Permalinks and Slugs in WordPress

    If you do make this change you’ll want to redirect the old link to the new link using Tools > Redirection with the source being:

    /portfolio

    and the target being

    /my-portfolio

    I can fully appreciate your frustration and would feel it too. You’re welcome to try another theme and see if the issue stops. Based on my understanding of the WordPress permalink system I don’t believe this is theme related but unfortunately, don’t quite know why you links are being corrupted every few months.

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