nicolefearfieldart Oct 11, 2015 · 11:05 am #2525 hi
I’ve just changed my website to Ultra theme and all was working fine. Today I checked it and found that the media thumbnails that I had on the ‘portfolio’ page are no longer there. Instead is a heading ‘Archives: Projects’ and a search bar.
I have a very basic knowledge of this and be very grateful if you can help me fix it. I want the media gallery of thumbnails to load as it was yesterday.
url is http://www.nicolefearfieldart.com/portfolio/
thanks for your help
Andrew Misplon Puro Aug 16, 2016 · 10:35 am #4431 Hi Nicole
Really sorry to hear this has happened again. I don’t know what the cause is but will do my best to get to the bottom of it today. Please, can you ensure [email protected] has an Administrator account for your WordPress installation so we can take a look and investigate further. Thanks.
Andrew Misplon Puro Aug 16, 2016 · 10:38 am #4432 (It seems this issue has come up a few times for other Jetpack users across a variety of themes, here is a snippet of what I’m looking at. So I’m not sure it’s necessarily a theme problem. Some of these threads hint at a conflicting URL within WordPress, I’ll investigate that once I have access.)
nicolefearfieldart Aug 16, 2016 · 11:25 am #4433 What does this mean/how do I do the following?
“Please, can you ensure [email protected] has an Administrator account for your WordPress installation so we can take a look and investigate further. “
Andrew Misplon Puro Aug 16, 2016 · 11:26 am #4434 Sure. Go to Users > Add New and create an account from there.
nicolefearfieldart Aug 16, 2016 · 11:30 am #4436 Thanks! Sorry, eternal newbie. It’s done.
Andrew Misplon Puro Aug 16, 2016 · 1:00 pm #4437 Thanks, I’m logged in 🙂
To summarise, Portfolio is a normal page that on a regular basis goes to 404 not found. I switched themes and switched back to Ultra now and the issue resolved itself. I haven’t ever encountered anything like this. Ultra or any theme you use does not control the links in WordPress. Here is a standard post on resolving 404 errors, http://www.wpbeginner.com/wp-tutorials/how-to-fix-wordpress-posts-returning-404-error/, you can see how it isn’t related to themes but the core WordPress management of links.
Plugins
If you aren’t using Mojo or Sidekick, please go to Plugins and deactivate them.
Please, also go to Jetpack > Settings and deactivate any modules that you aren’t actively using.
Ideas
I’ve installed a plugin called Redirection which will log 404 errors. We can at least refer back to those logs if we have issues in the future.
Another idea is to edit your Portfolio page and change the slug from portfolio to my-portfolio just in case there is an issue with that particular URL in your WordPress install. You can change the slug just under the page title:
Understanding Permalinks and Slugs in WordPress
If you do make this change you’ll want to redirect the old link to the new link using Tools > Redirection with the source being:
/portfolio
and the target being
/my-portfolio
I can fully appreciate your frustration and would feel it too. You’re welcome to try another theme and see if the issue stops. Based on my understanding of the WordPress permalink system I don’t believe this is theme related but unfortunately, don’t quite know why you links are being corrupted every few months.