October 11, 2015 at 11:05 am #2525
I’ve just changed my website to Ultra theme and all was working fine. Today I checked it and found that the media thumbnails that I had on the ‘portfolio’ page are no longer there. Instead is a heading ‘Archives: Projects’ and a search bar.
I have a very basic knowledge of this and be very grateful if you can help me fix it. I want the media gallery of thumbnails to load as it was yesterday.
url is http://www.nicolefearfieldart.com/portfolio/
thanks for your helpOctober 11, 2015 at 12:12 pm #2526
Thanks for reaching out.
We shouldn’t be seeing page not found. Can you try going to Settings > Permalinks and just clicking “Save”. That’ll re-write your site’s htaccess file and might help.
Which theme were you using before this? I ask because Ultra doesn’t have Jetpack Portfolio support, but, depending on how your site looked before, I might be able to child theme a solution for you today.October 11, 2015 at 12:19 pm #2527
Thanks Andrew for your fast reply. I’ve clicked ‘save’ in the the permalinks settings. but didn’t’ see any changes on the portfolio page.
Before this I was using Contango, rather inexpertly and infrequently. I wanted to move away from a blog and really just have somewhere to post paintings in a gallery as I finished them. Grateful for your help.
NicoleOctober 11, 2015 at 12:55 pm #2530
Thanks 🙂 Taking a look now.October 11, 2015 at 1:00 pm #2531
Any chance you could send us your projects backup so we could take a quick look at how it’s rendering? If that’s ok then head to:
Tools > Export click WordPress, install the plugin if necessary.
Then go back to Tools > Export and just export the Projects post type.
Upload to your Media Library and send us the link.
Thanks.October 12, 2015 at 12:45 am #2534
I followed your instructions above but when I tried to upload to my media library, I got this message:
Sorry, this file type is not permitted for security reasons.
NicoleOctober 12, 2015 at 12:46 am #2535
Forgot about that. Could you perhaps upload to: https://www.wetransfer.com/ or a similar service. I’ll be back tomorrow and will take a look ASAP. Thanks.October 12, 2015 at 12:49 am #2536
I need your email address for that I think?October 12, 2015 at 12:50 am #2537October 12, 2015 at 11:16 am #2538
All done, thanks Andrew.October 12, 2015 at 11:37 am #2539
Thanks. I see the email. I’ll grab the file and get to work on this a little later today.October 12, 2015 at 12:26 pm #2540
In demo testing Ultra seems to render projects ok, basically the same way it would render posts. Any chance I could login and take a quick look at what’s going on on your side?
If possible, please, create a new user account at Users > Add New, make it Administrator level and use firstname.lastname@example.org as the email address, Puro as the username. When we’re done you can safely delete the account.
Thanks 🙂October 12, 2015 at 12:49 pm #2541
I think I’ve resolved the problem. I went to Settings > Reading, temporarily de-activated Jetpack Projects/Portfolio Type, then went to Settings > Permalinks and clicked Saved, then enabled the Jetpack custom post type again. All seems ok now.October 12, 2015 at 12:53 pm #2542
Wow, that’s wonderful. Thanks Andrew for figuring out the solution, very grateful to you. All working now, Ace support!
NicoleOctober 12, 2015 at 12:55 pm #2543
Super 🙂 Glad to hear everything looks normal on your side.
If anything else comes up, let me know.
All the best.
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