[Resolved] page not loading 'archives: projects error'

This topic contains 21 replies, has 2 voices, and was last updated by  Andrew Misplon 1 year, 5 months ago.

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  • #2525

    nicolefearfieldart
    Participant

    hi
    I’ve just changed my website to Ultra theme and all was working fine. Today I checked it and found that the media thumbnails that I had on the ‘portfolio’ page are no longer there. Instead is a heading ‘Archives: Projects’ and a search bar.

    I have a very basic knowledge of this and be very grateful if you can help me fix it. I want the media gallery of thumbnails to load as it was yesterday.
    url is http://www.nicolefearfieldart.com/portfolio/

    thanks for your help

    #2526

    Andrew Misplon
    Keymaster

    Hi Nicole

    Thanks for reaching out.

    We shouldn’t be seeing page not found. Can you try going to Settings > Permalinks and just clicking “Save”. That’ll re-write your site’s htaccess file and might help.

    Which theme were you using before this? I ask because Ultra doesn’t have Jetpack Portfolio support, but, depending on how your site looked before, I might be able to child theme a solution for you today.

    #2527

    nicolefearfieldart
    Participant

    Thanks Andrew for your fast reply. I’ve clicked ‘save’ in the the permalinks settings. but didn’t’ see any changes on the portfolio page.

    Before this I was using Contango, rather inexpertly and infrequently. I wanted to move away from a blog and really just have somewhere to post paintings in a gallery as I finished them. Grateful for your help.
    Nicole

    #2530

    Andrew Misplon
    Keymaster

    Thanks 🙂 Taking a look now.

    #2531

    Andrew Misplon
    Keymaster

    Any chance you could send us your projects backup so we could take a quick look at how it’s rendering? If that’s ok then head to:

    Tools > Export click WordPress, install the plugin if necessary.
    Then go back to Tools > Export and just export the Projects post type.
    Upload to your Media Library and send us the link.

    Thanks.

    #2534

    nicolefearfieldart
    Participant

    Morning Andrew,

    I followed your instructions above but when I tried to upload to my media library, I got this message:

    nicolefearfield-art.wordpress.2015-10-11.xml
    Sorry, this file type is not permitted for security reasons.

    Nicole

    #2535

    Andrew Misplon
    Keymaster

    Forgot about that. Could you perhaps upload to: https://www.wetransfer.com/ or a similar service. I’ll be back tomorrow and will take a look ASAP. Thanks.

    #2536

    nicolefearfieldart
    Participant

    I need your email address for that I think?

    #2537

    Andrew Misplon
    Keymaster

    support@purothemes.com.

    Thanks 🙂

    #2538

    nicolefearfieldart
    Participant

    All done, thanks Andrew.

    #2539

    Andrew Misplon
    Keymaster

    Thanks. I see the email. I’ll grab the file and get to work on this a little later today.

    #2540

    Andrew Misplon
    Keymaster

    In demo testing Ultra seems to render projects ok, basically the same way it would render posts. Any chance I could login and take a quick look at what’s going on on your side?

    If possible, please, create a new user account at Users > Add New, make it Administrator level and use support@purothemes.com as the email address, Puro as the username. When we’re done you can safely delete the account.

    Thanks 🙂

    #2541

    Andrew Misplon
    Keymaster

    I think I’ve resolved the problem. I went to Settings > Reading, temporarily de-activated Jetpack Projects/Portfolio Type, then went to Settings > Permalinks and clicked Saved, then enabled the Jetpack custom post type again. All seems ok now.

    #2542

    nicolefearfieldart
    Participant

    Wow, that’s wonderful. Thanks Andrew for figuring out the solution, very grateful to you. All working now, Ace support!

    Nicole

    #2543

    Andrew Misplon
    Keymaster

    Super 🙂 Glad to hear everything looks normal on your side.

    If anything else comes up, let me know.

    All the best.

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