Tricia Oct 5, 2019 · 5:29 pm #13215 Hi,
I’ve done a major mess up and need some help. I was switching themes and ended up with the white screen of death in WordPress (“The site is experiencing technical difficulties.”). I switched to Ultra, thinking I had switched to Polestar, and then activated the Polestar Child. I think the combination of Ultra and Polestar Child maybe threw my site into panic mode. Now I can’t get to anything to fix it. I can’t switch to a new theme; I just get an error message.
Do you have any suggestions?
Thanks,
Tricia
Andrew Misplon Puro Oct 5, 2019 · 5:37 pm #13216 Hi Tricia, what’s the error message?
Andrew Misplon Puro Oct 5, 2019 · 5:40 pm #13217 Ahh, ok, The site is experiencing technical difficulties is the error.
There is a more detailed error message available but you’d need to enable debug to see that.
Here is how you can enable WP_DEBUG to view the error: https://www.wpbeginner.com/wp-tutorials/how-to-set-up-wordpress-error-logs-in-wp-config/.
Alternatively, you can login to your server via FTP or Hosting File Manager and navigate to /wp-content/themes/ and delete the theme folder you just activated.
The steps you outlined shouldn’t have caused this though.
Tricia Oct 5, 2019 · 6:19 pm #13218 Thank you, Andrew. I’m sorry to have bothered you. I was able to fix it with WordPress Recovery mode. Thank you for your quick reply!
Andrew Misplon Puro Oct 6, 2019 · 8:13 am #13220 No worries 🙂 I’m really glad to hear you were able to resolve the issue.