Not resolved

Issue when restoring screen down

Ultra Theme started by maxwellrobbins Mar 2, 2016 5 replies
maxwellrobbins Mar 2, 2016 · 7:54 pm #3133

Hello Puro, great theme. However I am having some issues with my website. Whenever I try to resore the browser (IE, Firefox, and Chrome) down, the page doesn’t automatically collapse and resize to fit so that there is no scroll bar on the bottom. I am stil very new to WordPress, and this is something that I have a feeling is a simple fix, I just can’t find it.

This is also occuring on smaller screens. However, when I switch the setting to desktop view, it works and displays fine.

Thank you

Andrew Misplon Puro Mar 3, 2016 · 4:47 pm #3134

Hi 🙂 Thanks for your support and for reaching out. Do you perhaps have a URL we could check? If you’d like to keep your site private you could use the Set as private reply checkboxbelow. I’m sure we’ll be able to assist once we’ve taken a look.

Thanks

maxwellrobbins Mar 3, 2016 · 5:04 pm #3135

This reply has been marked as private.

Andrew Misplon Puro Mar 3, 2016 · 5:07 pm #3136

Thanks.

It appears that the code is slightly malformed. No WordPress classses are printing to the body tag in the source code. This will break a lot of theme functionality. Please, try temporarily deactivating all plugins not made by SiteOrigin and see if there is any change. If you let me know when all non-SiteOrigin plugins are deactivated I can check the source code for you.

maxwellrobbins Mar 4, 2016 · 5:11 am #3138

I have deactivated all plugins that are not affiliated with SiteOrigin. There doesn’t seem to be much change.

Andrew Misplon Puro Mar 4, 2016 · 7:17 pm #3139

Support topic migrated to email.

6 posts