Resolved

Header is not appearing like it's supposed to be in IE

Polestar Theme started by Remo Feb 8, 2018 11 replies
Remo Feb 8, 2018 · 8:18 pm #8744

Hello
My website’s header is not looking like it’s supposed to be in internet explorer.
Other browsers are ok, But internet explorer has issues. you can compare it with chrome.
How is it possible?

Site Url:
https://goo.gl/M48s2N

Andrew Misplon Puro Feb 8, 2018 · 8:20 pm #8745

Hi Remo

Which version of IE?

Remo Feb 8, 2018 · 8:34 pm #8746

Hello Andrew
IE 11.192.16299.0

I’ve tried other computers too, it makes same issue in different versions too.

Andrew Misplon Puro Feb 8, 2018 · 8:34 pm #8747

I’m off for the night. I’ll grab a PC and take a look tomorrow.

Please, let me know which version of IE you’re testing on.

Additionally, in IE, press F12 to open the developer console. Somewhere in there is a setting that controls the rendering engine. I forget the label but you should see it. It might be called Compatibility Mode? Essentially, you can set a new version of IE to render as any of the past versions. Please, make sure your new version of IE isn’t set to render as IE 10 or 9 or similar old version. That’s something I’ve seen happen in the past so sharing in case it’s the case here.

Andrew Misplon Puro Feb 8, 2018 · 8:40 pm #8748

Cool, thanks. Please, open the developer console and check that it isn’t rendering as an older version.

Also, head over to the demo and see if the issue persist there: https://demo.purothemes.com/polestar/.

Remo Feb 8, 2018 · 8:47 pm #8749

I’ve checked, it’s not in safe mod and it renders version 11 by default…

Andrew Misplon Puro Feb 8, 2018 · 8:48 pm #8750

Thanks 🙂

Andrew Misplon Puro Feb 9, 2018 · 11:22 am #8751

Cool, found the issue. Will push an update ASAP, hopefully later today. Cheers 🙂

Remo Feb 9, 2018 · 12:07 pm #8752

Thank you so much Andrew, you are amazing. Is it css or php? My customers sometimes complain about “your chart is empty” error when they are shopping. Does this can cause that?

Andrew Misplon Puro Feb 9, 2018 · 12:32 pm #8753

Sure 🙂 CSS. No, that’s something else. If you can try isolate when it happens, that would be helpful.

Remo Feb 12, 2018 · 1:58 pm #8766

Hello, did you solve the css problem?

Andrew Misplon Puro Feb 12, 2018 · 2:00 pm #8767

Hi 🙂 It should be solved in the most recent update.

12 posts