September 18, 2017 at 3:51 pm #7798
I am using the Ultra Theme with a Staic Front Page and Blog Posts in a News Page
I have recently been getting a completely blank webpage (the whole window is grey) for my News Page. If I preview the site using a different theme, then it all appears correct.
I have deleted the News page and recreated it but that didn’t fix the issue.
The site is http://www.daviestorresdesign.co.uk
RussellSeptember 18, 2017 at 6:23 pm #7799
Can you perhaps set wp-debug to
trueso we can see if any errors are showing there?September 20, 2017 at 8:13 pm #7843
I have set it to true now. It showed an error with another plugin called Job Manager so I deactivated that one.
I no longer get error messages but I still get a blank page.
ThanksSeptember 20, 2017 at 8:16 pm #7844
Thanks for your feedback.
Try deactivating all plugins not authored by SiteOrigin, does the issue still occur?September 20, 2017 at 8:19 pm #7845
All plugins are deactivated now and it gives a blank page for the news.September 20, 2017 at 8:21 pm #7846
Other things to try:
1. Does the same issue occur if you go to Settings > Reading and assign the posts page to another page, not News, some other page?
2. Install and activate https://wordpress.org/plugins/server-ip-memory-usage/. Check the footer in the WP admin, what percentage of PHP memory are you using and what is the maximum allowed?
3. Switch to another theme, delete Ultra and reinstall it from Themes > Add New, use the search bar top right to locate it.September 20, 2017 at 8:28 pm #7847
1. Does the same issue occur if you go to Settings > Reading and assign the posts page to another page, not News, some other page?. The blank page moves to wherever the blog posts are assigned to go.
2. Install and activate https://wordpress.org/plugins/server-ip-memory-usage/. Check the footer in the WP admin, what percentage of PHP memory are you using and what is the maximum allowed? Here is what is in the footer Memory: 8 of 256 MB (3%) | WP LIMIT: 40 MB | IP (gale) | PHP 7.1.8 @32BitOS
3. Switch to another theme, delete Ultra and reinstall it from Themes > Add New, use the search bar top right to locate it. Will I have to rebuild the site after I do this?September 20, 2017 at 8:31 pm #7848
3. No, you won’t lose any WordPress content or settings but you will lose code customisations. Have you customised the theme at a code level at any time?September 20, 2017 at 8:32 pm #7849
You can probably tell by my answers before but no I have not modified any codeSeptember 20, 2017 at 8:37 pm #7850
There is no way back without a hosting level backup if you have so it’s good for us to confirm 🙂
Ok cool, switch themes, delete and re-install Ultra. If that doesn’t help, please, go to Users > Add New, create an Administrator role account:
Email address: email@example.com
Opt to have the password emailed.
I’ll login and try assist further. No new ideas yet.September 20, 2017 at 8:46 pm #7851
OK – you should have received an email with login details
I deleted the theme and then reinstalled it. Then activated the usual plugins and I still get the blank page.
Thanks for your help.September 20, 2017 at 9:01 pm #7852
Thanks. Please, can you also try increasing WP Memory limit in your wp-config.php file to 256 and see if that helps at all.
define( 'WP_MEMORY_LIMIT', '256M' );
Insert into wp-config.php file just after:
define( 'WP_DEBUG', false );September 20, 2017 at 9:02 pm #7853This reply has been marked as private.September 20, 2017 at 9:11 pm #7854
OK – DoneSeptember 20, 2017 at 9:30 pm #7855
The browser console is throwing the following error:
GET http://www.daviestorresdesign.co.uk/news/ 500 (Internal Server Error)
I’ve upgraded my local setup to match your servers PHP version and still can’t replicate the issue. This isn’t something I’ve seen before.
I can hotfix the issue for now using Page Builder by SiteOrigin and a Post Loop widget. I’ve done that. If you’d like me to try and find the root cause, please, send me your FTP details via email to firstname.lastname@example.org. I can take a look on Friday.
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