Resolved

Theme layout messed up

Ultra Theme started by funkytwig Oct 26, 2021 5 replies
funkytwig Oct 26, 2021 · 1:42 pm #16265

Something has gone wrong with the backed. I get

Backend, please click

The backend is so messed up I cant upgrade the theme. how can I fix this?

Ben

Andrew Misplon Puro Oct 26, 2021 · 1:49 pm #16267

Hi Ben

If you can make it to your Plugins page, temporarily deactivate all plugins to see if you can find a working baseline.

funkytwig Oct 28, 2021 · 10:05 am #16272

The backend is so messed up I cant even disable themes.

funkytwig Oct 28, 2021 · 10:47 am #16273

OK, I logged in and renames all the plugin directories to plugin.disables and went to the plugin page. Theadmin interface is still messed up.

Can the theme be reinstalled manualy?

Andrew Misplon Puro Oct 28, 2021 · 12:46 pm #16274

It can for sure; I doubt the theme is the issue though.

I’ve re-sent your order confirmation email. Download the theme ZIP to your desktop, unzip it and then drag the “ultra” folder to /wp-content/themes/ to overwrite the existing folder OR first delete the “ultra” folder before uploading.

If reinstalling doesn’t make a difference, try checking the console when logged into the admin. Errors will be in red text:

https://wordpress.org/support/article/using-your-browser-to-diagnose-javascript-errors/#step-3-diagnosis

Andrew Misplon Puro Nov 3, 2021 · 10:45 am #16294

Hi Ben, how things? Any progress?

6 posts
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