- This topic has 34 replies, 2 voices, and was last updated 6 years, 6 months ago by Andrew Misplon.
- September 7, 2016 at 11:06 am #4780
after last update i see a padding under menù. can you help me? web site is http://www.lextel.it/public
there you can see the screenshotSeptember 7, 2016 at 11:08 am #4781
Thanks for posting. Is this only happening when logged in? All seems ok on my side.September 7, 2016 at 11:11 am #4784
thanks for the quick reply. I logged out and I see the same problem. how to use google chrome browser.September 7, 2016 at 11:16 am #4786
It looks like you might be using a caching plugin, please, could you try clearing its cache. If possible, please, also check your site in Chrome’s incognito mode, that will show you an uncached version. If it helps, please, clear Chrome’s cache. I know clearing your browser’s cache is an inconvenience which is why I suggest the check first in incognito.
Here is how it looks in Chrome on my side:September 7, 2016 at 11:25 am #4787
hello, still I see the error also performing the cleaning of the cash of the browser and using anonymous surfing. I think it is an internal problem at this point. outside of our network it seems properly displayed.
thank you so much
ErosSeptember 7, 2016 at 11:26 am #4788
Thanks for checking. Perhaps we can wait 12hours or so and check again? Perhaps there is some kind of network level caching that is happening?September 7, 2016 at 11:33 am #4789
it’s possible. i try tomorrow
thank you so muchSeptember 7, 2016 at 11:34 am #4790
Super, chat further then. Please, let me know how it goes, we can take things from there. Cheers 🙂September 12, 2016 at 9:38 am #4844
unfortunately still visualize the problem. on another site where I used the same theme and the same slider I have no problems (www.isisviluppo.it). I also tried from external networks and understood this drawback. can you help me?
regardsSeptember 12, 2016 at 10:31 am #4845
I see it! Firefox only. Let me investigate, one moment.September 12, 2016 at 10:37 am #4846
I can’t seem to recreate the issue using our Ultra demo or locally. Could we login and take a look? You can create a new user from
Users > Add New:
Email: [email protected]
Enable the option to email the password.
Once we’re done you can delete the account. Thanks.September 12, 2016 at 11:40 am #4852
unfortunately the company policy will not let me. But I can give the test account on the area where we have the same problem.
you must configure your hosts file with the following parameters:
account is created
thank you so much
regardsSeptember 12, 2016 at 2:26 pm #4858
Hosts file ready. Staging site will be perfect. Thanks.
Username: puro Email: [email protected] Role: Administrator Enable the option to email the password.September 12, 2016 at 2:30 pm #4859
Sorry, missed your last note. Emails for password don’t seem to be reaching us. Any chance you can set a password?September 12, 2016 at 2:32 pm #4860This reply has been marked as private.
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