- This topic has 11 replies, 2 voices, and was last updated 7 years, 11 months ago by
Andrew Misplon.
- AuthorPosts
- September 27, 2016 at 5:25 pm #5007
jppower175ParticipantWhen I navigate to the customization screen all I see is a blank screen
September 27, 2016 at 5:33 pm #5008
Andrew MisplonKeymasterHi jppower175
This error is either due to a plugin conflict or a shortage of PHP memory. The PHP memory issue is the easiest to resolve, contact your hosts and kindly ask if they increase the available PHP memory for WordPress to 256 or higher.
The plugin conflict test is outlined here if you need to move onto that, if the memory bump doesn’t help: https://purothemes.com/documentation/general-wordpress/resolving-plugin-conflicts/.
September 27, 2016 at 5:35 pm #5009
jppower175ParticipantWell I haven’t installed any plugins yet so…
September 27, 2016 at 5:37 pm #5010
Andrew MisplonKeymasterMemory limit then. You can adjust yourself but there is some code involved. Asking your hosts is the route most users take. Quick email or live chat/phone call if you can, that’s usually faster.
September 27, 2016 at 5:59 pm #5011
jppower175ParticipantI am using godaddy and they don’t seem to want to help. Is there somewhere I should drop the ini_set(‘memory_limit’, ‘256M’); ?
September 27, 2016 at 6:29 pm #5012
Andrew MisplonKeymasterHere is a tutorial that might help: http://codingcyber.com/how-to-increase-php-memory-limit-on-godaddy-hosting-882/#
September 27, 2016 at 6:35 pm #5013
jppower175ParticipantMemory is at 256mb now according to my phpinfo but still getting blank screen
September 27, 2016 at 6:41 pm #5014
Andrew MisplonKeymasterAre all plugins deactivated? If yes, does the issue persist with a default theme like Twenty Sixteen?
September 27, 2016 at 6:43 pm #5015
jppower175ParticipantHere is the ajax error I am getting
September 27, 2016 at 6:44 pm #5016
jppower175ParticipantI have no plugins installed or activated and no other themes other than ultra installed. This is a fresh wordpress install
September 27, 2016 at 6:46 pm #5017
Andrew MisplonKeymasterDoes the issue persist with Twenty Sixteen?
September 27, 2016 at 6:47 pm #5018
Andrew MisplonKeymasterThe Console error is a core WordPress error, it looks like files might be missing.
- AuthorPosts
You must be logged in to reply to this topic.