Resolved

Customize screen blank

Ultra Theme started by jppower175 Sep 27, 2016 11 replies
jppower175 Sep 27, 2016 · 5:25 pm #5007

When I navigate to the customization screen all I see is a blank screen

Andrew Misplon Puro Sep 27, 2016 · 5:33 pm #5008

Hi jppower175

This error is either due to a plugin conflict or a shortage of PHP memory. The PHP memory issue is the easiest to resolve, contact your hosts and kindly ask if they increase the available PHP memory for WordPress to 256 or higher.

The plugin conflict test is outlined here if you need to move onto that, if the memory bump doesn’t help: https://purothemes.com/documentation/general-wordpress/resolving-plugin-conflicts/.

jppower175 Sep 27, 2016 · 5:35 pm #5009

Well I haven’t installed any plugins yet so…

Andrew Misplon Puro Sep 27, 2016 · 5:37 pm #5010

Memory limit then. You can adjust yourself but there is some code involved. Asking your hosts is the route most users take. Quick email or live chat/phone call if you can, that’s usually faster.

jppower175 Sep 27, 2016 · 5:59 pm #5011

I am using godaddy and they don’t seem to want to help. Is there somewhere I should drop the ini_set(‘memory_limit’, ‘256M’); ?

jppower175 Sep 27, 2016 · 6:35 pm #5013

Memory is at 256mb now according to my phpinfo but still getting blank screen

Andrew Misplon Puro Sep 27, 2016 · 6:41 pm #5014

Are all plugins deactivated? If yes, does the issue persist with a default theme like Twenty Sixteen?

jppower175 Sep 27, 2016 · 6:43 pm #5015

ajax error

Here is the ajax error I am getting

jppower175 Sep 27, 2016 · 6:44 pm #5016

I have no plugins installed or activated and no other themes other than ultra installed. This is a fresh wordpress install

Andrew Misplon Puro Sep 27, 2016 · 6:46 pm #5017

Does the issue persist with Twenty Sixteen?

Andrew Misplon Puro Sep 27, 2016 · 6:47 pm #5018

The Console error is a core WordPress error, it looks like files might be missing.

12 posts