- May 11, 2016 at 1:33 pm #3458
Hi – I just started working on a multilingual site (http://ultraschall-training.eu/en/) for a client using the Ultra Pro template, and the top bar (where the phone number and email appear) does not display? Does anyone know why, or what setting I need to change so that it shows up? Thanks – ReidMay 11, 2016 at 1:43 pm #3459
Thanks for your support.
Please, try going to
Appearance > Theme Settingsand ensure that the
Top Barsetting is enabled.May 11, 2016 at 1:53 pm #3460
Thanks Andrew – It is enabled. I just tried disabling and re-enabling also, but it still does not appear.May 11, 2016 at 1:55 pm #3461
Would it be possible for you to create a temporary user account so we can login and take a look? You can create a new user account from
Users > Add Newin WordPress. Below you’ll find the information to enter and actions to take:
Email: [email protected]
Password: Click Show Password and copy the provided password to your clipboard (ctrl + c).
Send User Notification: Disable this checkbox
Add New User. Once that’s done, please, reply to this email and send us your site’s URL (web address) and the password for our new user account. You can either use the
Set as private replycheckbox below or email us on [email protected]. Thanks 🙂May 11, 2016 at 2:42 pm #3462
Thanks Andrew! It is working perfectly now. I really appreciate your help and quick responses! – ReidMay 11, 2016 at 4:17 pm #3463
Super 🙂 Really glad to hear that helped. Chat soon. Cheers.
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