Hi – I just started working on a multilingual site (http://ultraschall-training.eu/en/) for a client using the Ultra Pro template, and the top bar (where the phone number and email appear) does not display? Does anyone know why, or what setting I need to change so that it shows up? Thanks – Reid
Hi Reid
Thanks for your support.
Please, try going to Appearance > Theme Settings and ensure that the Top Bar setting is enabled.
Thanks Andrew – It is enabled. I just tried disabling and re-enabling also, but it still does not appear.
Would it be possible for you to create a temporary user account so we can login and take a look? You can create a new user account from Users > Add New in WordPress. Below you’ll find the information to enter and actions to take:
Username: puro
Email: [email protected]
Password: Click Show Password and copy the provided password to your clipboard (ctrl + c).
Send User Notification: Disable this checkbox
Role: Administrator
Lastly, click Add New User. Once that’s done, please, reply to this email and send us your site’s URL (web address) and the password for our new user account. You can either use the Set as private reply checkbox below or email us on [email protected]. Thanks 🙂
Thanks Andrew! It is working perfectly now. I really appreciate your help and quick responses! – Reid
Super 🙂 Really glad to hear that helped. Chat soon. Cheers.
