- This topic has 13 replies, 2 voices, and was last updated 8 years ago by Andrew Misplon.
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- October 25, 2016 at 9:58 pm #5383
nick535Participanthi can any one help I am using the ulta theme but when I open it on a web page when I am connected to a virgin media internet the who page is broken up as if the theme is not the.
any one that can help would be great.
October 26, 2016 at 12:47 pm #5386
Andrew MisplonKeymasterHi Nick
Thanks for reaching out. Is Virgin Media Internet your Internet Service Provider (ISP)? Are you saying that your site is loading differently based on the ISP used to access it?
October 26, 2016 at 12:52 pm #5387
nick535Participanthi yes they are our isp the site works fine on other isp just not that one any ideas
October 26, 2016 at 12:54 pm #5388
Andrew MisplonKeymasterThanks for the clarification. No ideas come to mind. Please, send a link to the page concerned or just the home page if the problem is sitewide. You can set the reply as private below.
October 26, 2016 at 12:57 pm #5389
nick535Participanthttp://www.cambridgeeventbars.co.uk I will send you a screen shot as will just incase it works on your end.
October 26, 2016 at 1:01 pm #5390
Andrew MisplonKeymasterAll works normally for me. There are no JavaScript errors on the home page which is what I wanted to check. Does the issue persist if you switch to another theme just temporarily?
October 26, 2016 at 1:02 pm #5391
nick535Participantnot sure how to send a screen shot can I e-mail it to you.
October 26, 2016 at 1:02 pm #5392
nick535Participantnot shore will have a look
October 26, 2016 at 1:05 pm #5393
nick535Participantyes it dose
October 26, 2016 at 1:06 pm #5394
Andrew MisplonKeymasterSure, you can email it to [email protected] or you can upload it to Dropbox/Drive/OneDrive/WeTransfer and send a link.
October 26, 2016 at 1:09 pm #5395
nick535Participantsent you a e-mail with a screen shot
October 26, 2016 at 1:11 pm #5396
Andrew MisplonKeymasterThe issue in the screenshot is the theme’s stylesheet is being loaded. Can you please, clear your computer’s browser cache and confirm the problem still persists? If it does, please, check for console errors:
https://codex.wordpress.org/Using_Your_Browser_to_Diagnose_JavaScript_Errors
If console errors are present, let me know what they are.
October 26, 2016 at 1:54 pm #5397
nick535Participanthave just screen shot the errors I can see over to you
October 26, 2016 at 2:01 pm #5398
Andrew MisplonKeymasterThanks, Nick. I replied via email. I don’t think this is theme related. My suggestion would be to search the error you’re seeing in the Console. Here is one post I found discussing it: http://community.virginmedia.com/t5/Security-matters/Website-blocked-with-Malware-warning-but-is-clean/td-p/2300253. Here
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