[Resolved] Some product images not being displayed after update

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  • #12291

    danny weiss

    Hi beautiful people from Puro,

    After the last update of the theme I noticed that on the Shop page of my Woocommerce website, product images are not being displayed sometimes. The listings are still there because I can see the link from each of them when I hover with my mouse. If you reload the page they might re-appear, or if you can see them from the first load, when you click on other pages from the Shop section, the images from those pages are missing too.
    Also sometimes the slider on the homepage is not displayed.

    My website: http://bit.ly/2Hmrhe5


    Andrew Misplon

    Hi Danny

    I, unfortunately, can’t see why that’s happening. Does the LayerSlider first image appear if you temporarily switch to a default theme like Twenty Seventeen?


    Andrew Misplon

    Here are the JS errors in the console:

    If you Google those errors, namely “Uncaught ReferenceError: mejs is not defined”, you’ll find a wide array of causes and fixes. I’d recommend starting by opening your JS console so you can see the error and test for it. https://developers.google.com/web/tools/chrome-devtools/console/. Once you can see the error start troubleshooting by:

    1. If you have any caching plugins, clear them.
    2. Do a plugin conflict test. Temporarily deactivate all plugins, does the error persist? If not, enable plugins one by one doing a test for the problem after each activation.

    The above is where I’d recommend starting.


    danny weiss

    Thanks for replying, Andrew!
    I could replicate the issue with other themes as well. It seems to be caused by the SG Optimizer plugin. This is a caching plugin provided by Siteground. I’ve contacted them in order to help me fix it.


    Andrew Misplon

    Thanks for the update 🙂

    If you’re able to open the JavaScript console and send them the specific errors or just my screenshot, I’m sure that’ll help.

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