[Resolved] Some product images not being displayed after update

This topic contains 4 replies, has 2 voices, and was last updated by  Andrew Misplon 3 months, 1 week ago.

  • Author
    Posts
  • #12291

    danny weiss
    Participant

    Hi beautiful people from Puro,

    After the last update of the theme I noticed that on the Shop page of my Woocommerce website, product images are not being displayed sometimes. The listings are still there because I can see the link from each of them when I hover with my mouse. If you reload the page they might re-appear, or if you can see them from the first load, when you click on other pages from the Shop section, the images from those pages are missing too.
    Also sometimes the slider on the homepage is not displayed.

    My website: http://bit.ly/2Hmrhe5

    #12292

    Andrew Misplon
    Keymaster

    Hi Danny

    I, unfortunately, can’t see why that’s happening. Does the LayerSlider first image appear if you temporarily switch to a default theme like Twenty Seventeen?

    #12294

    Andrew Misplon
    Keymaster

    Here are the JS errors in the console:

    If you Google those errors, namely “Uncaught ReferenceError: mejs is not defined”, you’ll find a wide array of causes and fixes. I’d recommend starting by opening your JS console so you can see the error and test for it. https://developers.google.com/web/tools/chrome-devtools/console/. Once you can see the error start troubleshooting by:

    1. If you have any caching plugins, clear them.
    2. Do a plugin conflict test. Temporarily deactivate all plugins, does the error persist? If not, enable plugins one by one doing a test for the problem after each activation.

    The above is where I’d recommend starting.

    #12298

    danny weiss
    Participant

    Thanks for replying, Andrew!
    I could replicate the issue with other themes as well. It seems to be caused by the SG Optimizer plugin. This is a caching plugin provided by Siteground. I’ve contacted them in order to help me fix it.

    #12299

    Andrew Misplon
    Keymaster

    Thanks for the update 🙂

    If you’re able to open the JavaScript console and send them the specific errors or just my screenshot, I’m sure that’ll help.

Viewing 5 posts - 1 through 5 (of 5 total)

You must be logged in to reply to this topic.

Scroll to top