[Resolved] Some product images not being displayed after update

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  • #12292

    Andrew Misplon
    Keymaster

    Hi Danny

    I, unfortunately, can’t see why that’s happening. Does the LayerSlider first image appear if you temporarily switch to a default theme like Twenty Seventeen?

    #12294

    Andrew Misplon
    Keymaster

    Here are the JS errors in the console:

    If you Google those errors, namely “Uncaught ReferenceError: mejs is not defined”, you’ll find a wide array of causes and fixes. I’d recommend starting by opening your JS console so you can see the error and test for it. https://developers.google.com/web/tools/chrome-devtools/console/. Once you can see the error start troubleshooting by:

    1. If you have any caching plugins, clear them.
    2. Do a plugin conflict test. Temporarily deactivate all plugins, does the error persist? If not, enable plugins one by one doing a test for the problem after each activation.

    The above is where I’d recommend starting.

    #12298

    danny weiss
    Participant

    Thanks for replying, Andrew!
    I could replicate the issue with other themes as well. It seems to be caused by the SG Optimizer plugin. This is a caching plugin provided by Siteground. I’ve contacted them in order to help me fix it.

    #12299

    Andrew Misplon
    Keymaster

    Thanks for the update 🙂

    If you’re able to open the JavaScript console and send them the specific errors or just my screenshot, I’m sure that’ll help.

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