Support/Ultra Theme/Responsivity mobile website

[Resolved] Responsivity mobile website

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  • March 15, 2017 at 5:14 pm #6065

    Liissaaa8
    Participant

    Hello!

    I just updated the theme to the last version but now the theme isn’t responsive anymore visiting the website on my mobile device and tablet.

    I had to remove some maps because there was malware detected on my website. Now it is online again, but it’s not responsive anymore . When I ask for the desktopversion of the website on my mobile device, it connects to the mobile version as it should look in the first place.

    Can anyone help me with changing settings maybe?

    Thanks in advance!

    March 16, 2017 at 9:50 am #6066

    Andrew Misplon
    Keymaster

    Hi Lisa

    By default Ultra doesn’t have a desktop and mobile version, a plugin is doing that. Do you perhaps have Jetpack > Settings > Mobile Theme activated? If so, try deactivating it.

    March 16, 2017 at 10:25 am #6067

    Liissaaa8
    Participant

    Aha! I think I removed that one- oops. Does it has to be activated or disabled?

    March 16, 2017 at 10:32 am #6068

    Andrew Misplon
    Keymaster

    Jetpack Mobile Theme should be deactivated if you want Ultra to handle the responsive site.

    If this doesn’t help, please, send your URL.

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