Resolved

Polestar plugin not updating

Polestar Theme started by Ari Rosti Feb 11, 2020 4 replies
Ari Rosti Feb 11, 2020 · 9:04 am #13978

Hi!

Trying to update Polestar Premium plugin 1.2.1 to 1.2.2. Update attempt fails with a message “Update Failed: Download failed. Unauthorized”. License shows that it is Active. What’s wrong?

Ari Rosti Feb 11, 2020 · 9:15 am #13980

Hi!

Looks that this is some licensing issue. But I should have a valid and active license–please why it is not working.

Andrew Misplon Puro Feb 11, 2020 · 9:19 am #13982

Hi Ari

Sorry to hear about the update hassle. Would it be possible to login and take a look? If that would be ok, please, create a new user Administrator account:

Email: [email protected]
Username: puro

I’ll login and take a look. Once we’re done, you can delete the account.

Thanks and apologies again for the hassle.

Ari Rosti Feb 11, 2020 · 9:24 am #13983

Added the account.

Andrew Misplon Puro Feb 11, 2020 · 9:28 am #13984

When trying to reset the password, the following error is presented:

VIRHE: Sähköpostia ei voitu lähettää. Sivustoa ei ole välttämättä konfiguroitu oikein lähettämään sähköpostia. Apua salasanan palautukseen.

Could you perhaps manually assign a password and email it to [email protected]?

5 posts