Support/Polestar Theme/Polestar plugin not updating

[Resolved] Polestar plugin not updating

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  • February 11, 2020 at 9:04 am #13978

    Ari Rosti
    Participant

    Hi!

    Trying to update Polestar Premium plugin 1.2.1 to 1.2.2. Update attempt fails with a message “Update Failed: Download failed. Unauthorized”. License shows that it is Active. What’s wrong?

    February 11, 2020 at 9:15 am #13980

    Ari Rosti
    Participant

    Hi!

    Looks that this is some licensing issue. But I should have a valid and active license–please why it is not working.

    February 11, 2020 at 9:19 am #13982

    Andrew Misplon
    Keymaster

    Hi Ari

    Sorry to hear about the update hassle. Would it be possible to login and take a look? If that would be ok, please, create a new user Administrator account:

    Email: support@purothemes.com
    Username: puro

    I’ll login and take a look. Once we’re done, you can delete the account.

    Thanks and apologies again for the hassle.

    February 11, 2020 at 9:24 am #13983

    Ari Rosti
    Participant

    Added the account.

    February 11, 2020 at 9:28 am #13984

    Andrew Misplon
    Keymaster

    When trying to reset the password, the following error is presented:

    VIRHE: Sähköpostia ei voitu lähettää. Sivustoa ei ole välttämättä konfiguroitu oikein lähettämään sähköpostia. Apua salasanan palautukseen.

    Could you perhaps manually assign a password and email it to support@purothemes.com?

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