[Resolved] Menu not working on mobile view

  • Author
    Posts
  • #10231

    Perry Clegg
    Participant

    the link example.com/#menu is not working when the site width is on mobile size.

    How to I fix this?

    Thank you

    #10232

    Andrew Misplon
    Keymaster

    Hi Perry, please send a link so we can take a look 🙂

    #10233

    Perry Clegg
    Participant

    Hi Andrew:

    https://flexibuy.com.au/#menu

    Thank you

    #10234

    Andrew Misplon
    Keymaster

    Thanks, start by clearing your caching plugin and then temporarily deactivating it, does that resolve the issue?

    #10235

    Perry Clegg
    Participant

    Hi Andrew,
    Disabled the cache plugin and still no go.
    Any ideas?
    Thanks

    #10236

    Andrew Misplon
    Keymaster

    Try a plugin conflict test next. Temporarily deactivate all plugins at once, test the issue, if it is resolved, reactivate your plugins one by one, testing for the problem after each activation.

    #10237

    Perry Clegg
    Participant

    Hi Andrew,

    I’ve found the plugin that is causing the issues.
    Thanks

    #10238

    Andrew Misplon
    Keymaster

    Glad to hear you’ve made progress. You can re-activate caching and everything else. Which plugin is causing the (JavaScript) conflict? Can you find an alternative?

    #10239

    Perry Clegg
    Participant

    It’s a custom plugin my friend has made to display cars of a .csv file.

    Will have to have troubleshoot. No alternative at the moment.

    #10241

    Andrew Misplon
    Keymaster

    Please, can you email me a copy? [email protected]. I can’t say that I’ll find the problem but I can at least take a glance to see if there is anything obvious in the JavaScript department which is where the conflict lies.

    #10243

    Perry Clegg
    Participant

    Hi Andrew,

    I made it downloadable here: https://flexibuy.com.au/alpha.zip

    Thank you

    #10246

    Andrew Misplon
    Keymaster

    Thanks for sending. Please, ask your developer to take a look the developer console. The plugin is throwing JavaScript errors, that then causes the mobile menu in the theme to break. Here is StackOverflow on the first of the errors: https://stackoverflow.com/questions/38871753/uncaught-typeerror-a-indexof-is-not-a-function-error-when-opening-new-foundat

    This error might be caused by jquery event aliases like .load, .unload or .error deprecated since jQuery 1.8. Look for these aliases in your code and replace them with .on() to register listeners instead.

    #10247

    Perry Clegg
    Participant

    Hi Andrew,

    I’ll pass that info on. Thanks!

    #10248

    Andrew Misplon
    Keymaster

    For sure, hope you’re able to resolve.

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