- This topic has 5 replies, 3 voices, and was last updated 8 years ago by
Andrew Misplon.
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- February 2, 2017 at 7:13 pm #5876
Andrew MisplonKeymasterHi wpvrec
Thanks for reaching out, sorry to hear about these hassles.
Phew, it can be pretty challenging to troubleshoot problems we can’t see. The reason is that we inspect the code output for most issues to determine the problem.
Ideas
Do these issues persist when you view the demo site in IE11? That’ll be a good place to start troubleshooting.Icons
Icons not being displayed can be caused by cross-domain issues. If you’re loading the theme from another domain, even if it’s a sub-domain, the icon font will be blocked for security reasons. This error should be immediately apparent if you open up the dev. tools section and check the console. Put another way, atSettings > General
, is your site and WP url the same?Menus
Do you have a custom menu saved to each menu location atAppearance > Menus
?Thanks for running the complete plugin conflict test. Sometimes containers breaking can be due to a plugin loading the complete Bootstrap CSS file which also targets certain theme elements and breaks loads of things. But, as you mentioned, not the issue here.
February 2, 2017 at 8:40 pm #5877
wpvrecParticipantThis reply has been marked as private.February 2, 2017 at 10:20 pm #5878
Andrew MisplonKeymasterThat’s great news 🙂 I’m really glad you were able to find a way forward.
If anything else comes up, please, let me know.
All the best and thanks for your support.
(If you’re interested, David Walsh talks a little bit about those CORS errors here: https://davidwalsh.name/cdn-fonts.)
April 10, 2017 at 5:04 am #6258
haojieParticipantHi, I’ve got the same problem, could you please help me to solve it, thanks a lot.
April 10, 2017 at 8:14 am #6261
Andrew MisplonKeymasterHi haojie, this was quite a unique case. Please, can you open a new support topic and let us know the details of your problem and also provide a URL so we can check it out. You can use the form at the bottom of this page: https://purothemes.com/support/forum/ultra-theme/
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