Resolved

Google Fonts – 400 Error

Polestar Theme started by David Baker Nov 8, 2018 9 replies
Andrew Misplon Puro Nov 8, 2018 · 2:51 pm #10882

Hi David

Please, send a link to your site and we’ll take a look.

Thanks

David Baker Nov 8, 2018 · 2:54 pm #10883

petful.com

Andrew Misplon Puro Nov 8, 2018 · 3:05 pm #10884

Thanks. I can see the issue, I’m just not sure what’s causing it. The font query is missing. We’d need to run a few tests to isolate the cause. If you’d like me to do those for you, please, send me an email on [email protected]. If you’d prefer to run them yourself, here is what I’d do:

1. Clear any caches you might have, hosting or plugin level.
2. Switch to the parent theme, same issue?
3. Temporarily deactivate all plugins except for Polestar Premium, same issue?

Thanks again.

David Baker Nov 8, 2018 · 3:24 pm #10887

I just switched to parent theme temporarily — the issue was gone

David Baker Nov 8, 2018 · 3:55 pm #10891

I checked child style.css and the head is there. However, it is blank below the head because all of the custom styles were added using the built-in WordPress customization menu. (I tried removing them there and adding them to custom style.css — but the layout was all messed up so switched back.)

I also checked functions.php and the child setup is correct as is.

Andrew Misplon Puro Nov 8, 2018 · 4:04 pm #10892

When viewing the child theme style.css file in the developer tool, it’s empty. You can see the same here: https://www.petful.com/wp-content/themes/polestar-child/style.css by going to the link in your browser.

To confirm the issue is with the child theme, please test with all plugins deactivated except for Polestar Premium. Thanks.

David Baker Nov 8, 2018 · 4:19 pm #10895

Solved! Sorry, my tech person had added some coding to child functions that overrode the fonts or something like that. I removed it and it works now. Thanks for the help.

Andrew Misplon Puro Nov 8, 2018 · 6:23 pm #10899

Awesome 🙂 Glad to hear you’ve made progress.

All the best.

10 posts