Support/Ultra Theme/"Enable Upgrade" button missing

[Resolved] "Enable Upgrade" button missing

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  • October 2, 2018 at 1:50 pm #10644

    Tricia
    Participant

    Hi Andrew,

    I’ve just purchased Ultra Premium (which I used for another project previously, love it). When I go into Customize > Theme Settings > Ultra Premium, I see the box to enter my code, but I don’t see anything to confirm that, like an Enter button or the “Enable Upgrade” button. I try just publishing the site with the code in there, but I’m still with the Ultra theme rather than the Ultra Premium. I’ve reinstalled the Ultra theme and tried again, but no luck. Any suggestions?

    Thanks, Tricia

    October 2, 2018 at 1:56 pm #10645

    Andrew Misplon
    Keymaster

    Hi Tricia

    Thanks for reaching out.

    Do you want to try and upgrade manually? There is a ZIP file download link included in the confirmation email. To upgrade, switch to any other theme, delete Ultra and then install the ZIP from Appearance > Themes > Add New > Upload Theme. Let me know how that goes 🙂

    October 2, 2018 at 2:07 pm #10646

    Tricia
    Participant

    Yes, Andrew, this worked. Thank you for your quick reply!

    October 2, 2018 at 3:46 pm #10647

    Andrew Misplon
    Keymaster

    Super 🙂 Glad that helped. All the best.

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