[Resolved] Customize screen blank

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    Posts
  • #5007

    jppower175
    Participant

    When I navigate to the customization screen all I see is a blank screen

    #5008

    Andrew Misplon
    Keymaster

    Hi jppower175

    This error is either due to a plugin conflict or a shortage of PHP memory. The PHP memory issue is the easiest to resolve, contact your hosts and kindly ask if they increase the available PHP memory for WordPress to 256 or higher.

    The plugin conflict test is outlined here if you need to move onto that, if the memory bump doesn’t help: https://purothemes.com/documentation/general-wordpress/resolving-plugin-conflicts/.

    #5009

    jppower175
    Participant

    Well I haven’t installed any plugins yet so…

    #5010

    Andrew Misplon
    Keymaster

    Memory limit then. You can adjust yourself but there is some code involved. Asking your hosts is the route most users take. Quick email or live chat/phone call if you can, that’s usually faster.

    #5011

    jppower175
    Participant

    I am using godaddy and they don’t seem to want to help. Is there somewhere I should drop the ini_set(‘memory_limit’, ‘256M’); ?

    #5012

    Andrew Misplon
    Keymaster
    #5013

    jppower175
    Participant

    Memory is at 256mb now according to my phpinfo but still getting blank screen

    #5014

    Andrew Misplon
    Keymaster

    Are all plugins deactivated? If yes, does the issue persist with a default theme like Twenty Sixteen?

    #5015

    jppower175
    Participant

    ajax error

    Here is the ajax error I am getting

    #5016

    jppower175
    Participant

    I have no plugins installed or activated and no other themes other than ultra installed. This is a fresh wordpress install

    #5017

    Andrew Misplon
    Keymaster

    Does the issue persist with Twenty Sixteen?

    #5018

    Andrew Misplon
    Keymaster

    The Console error is a core WordPress error, it looks like files might be missing.

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