Support is offered via our support forum or the WordPress.org support forums. Premium license users can choose between email support via [email protected] or prioritised forum support.
Puro and Ultra Premium theme licenses are sold using a “pay what you want” system. Polestar Premium licenses are fixed price, $25 for a single site license and $50 for a multi-site license, valid for a year. Renewals are sold at a 50% discount. In the case of “pay what you want” licenses, support is prioritized within the queue according to purchase price.