Support/Ultra Theme/Homepage issues

[Resolved] Homepage issues

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  • April 30, 2018 at 11:40 am #9605

    Alexia Jolliot
    Participant

    Hi Andrew,

    It is Alexia, again… I’m sorry to disturb you but my homepage has been driving me nuts lately.
    My homepage is all set up and looks great when I preview it, however it doesn’t display the slider at the top, and a image carousel of woo commerce product when I view it normally, or navigate the website.

    Do you have any idea why this is happening?
    here is the URL : http://www.lateliertouche.com

    Thank you in advance,
    Alexia

    April 30, 2018 at 5:27 pm #9607

    Andrew Misplon
    Keymaster

    Hi Alexia

    It’s hard to say without taking a closer look. If you create an admin account and email me the details I can dive in a bit deeper.

    Would it be possible for you to create a temporary user account so we can login and take a look? You can create a new user account from Users > Add New in WordPress. Below you’ll find the information to enter and actions to take:

    Username: puro
    Email: [email protected]
    Password: Click Show Password and copy the provided password to your clipboard (ctrl + c).
    Send User Notification: Disable this checkbox
    Role: Administrator

    Lastly, click Add New User. Once that’s done, please, reply to this email and send us your site’s URL (web address) and the password for our new user account (via email).

    Once we’re done with this support ticket you can delete our user account.

    May 1, 2018 at 7:17 am #9614

    Alexia Jolliot
    Participant

    Hi Andrew,

    Thanks for your quick reply.

    I have send you the details to the email address provided.

    Best regards
    Alexia

    May 1, 2018 at 8:34 am #9615

    Andrew Misplon
    Keymaster

    Thanks 🙂 I’ll reply via email. Chat then.

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