Andrew Misplon

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Viewing 15 posts - 46 through 60 (of 2,080 total)
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  • in reply to: Page Builder not displaying #9182

    Andrew Misplon
    Keymaster

    Thanks for trying that.

    1. If you’re using a child theme, switch to the parent.
    2. If you aren’t using a child theme but have modified the parent, switch to a default theme like Twenty Sixteen.
    3. If you have a caching plugin, clear the cache.
    4. Install https://wordpress.org/plugins/server-ip-memory-usage/, check the footer in the WP admin and check your PHP memory usage, what percentage is it at?
    5. You indeed reinstall Page Builder and Widgets Bundle without losing content.

    When done, please, could reply in the form of a new topic using the form at the bottom here: https://purothemes.com/support/forum/polestar-theme/. Just so we aren’t send notifications to j, the original poster.

    in reply to: Page Builder not displaying #9180

    Andrew Misplon
    Keymaster

    Super, thanks for upgrading PHP.

    Page Builder has most likely dropped below the editors. When the tab fails like this it’s often due a JS conflict. Please, try a plugin conflict test. Temporarily deactivate all non-SiteOrigin plugins in one go. Is the issue resolved? If so, there is a conflict. Reactivate plugins one by one, test after each activation. If the issue does not resolve with all non-SiteOrigin plugins deactivated, it isn’t a plugin conflict.

    in reply to: Page Builder not displaying #9172

    Andrew Misplon
    Keymaster

    Hi, thanks for reaching out.

    The issue is in PHP 5, some servers have an extension installed that resolves this and others don’t. If you can upgrade to PHP 7, the issue will be resolved.

    Page Builder will rewrite this function in their next update to avoid this for servers unable to upgrade PHP.

    I’ll push an update for Polestar this evening to remove the layouts folder until the Page Builder update is out.

    Sorry for the hassle. Thanks.

    in reply to: Page Builder not displaying #9157

    Andrew Misplon
    Keymaster

    Super, thanks for the update. I’ll pass this all on shortly. If you can upgrade to PHP 7, I’m sure it’ll help with other challenges in the future. PHP 7.2 is recommended for WP.

    in reply to: Page Builder not displaying #9155

    Andrew Misplon
    Keymaster

    Any chance you know which version of PHP your server uses? Just so I can add that to the issue report? Thanks.

    in reply to: Page Builder not displaying #9153

    Andrew Misplon
    Keymaster

    Thanks. At a glance it looks like there is support in PHP 7. Some users can switch versions in thei hosting control panel, if you can, that might be an option.

    in reply to: Page Builder not displaying #9151

    Andrew Misplon
    Keymaster

    That should be perfect, thanks.

    Page Builder introduced hardening for this error in the last version but it clearly wasn’t enough. Thanks for sharing the info. I’ll pass this on and hopefully we can prevent it happening in future. We haven’t been able to replicate it so far which has made things harder.

    I’ll update Polestar this afternoon to remove the layouts function till this is resolved.

    Thanks for the help, much appreciated.

    in reply to: Page Builder not displaying #9149

    Andrew Misplon
    Keymaster

    Hi 🙂

    Is Page Builder up to date? Please, check that there isn’t an update for Page Builder waiting. If there is, please run it.

    If the above doesn’t help you can roll Polestar back.

    Will be online in a few hours to assist further.

    in reply to: Siteorigin Features #9138

    Andrew Misplon
    Keymaster

    Super, nicely done on resolving, glad you could find a way 🙂

    All the best and thanks for the update.

    in reply to: Siteorigin Features #9136

    Andrew Misplon
    Keymaster

    Thanks for the update.

    Next, on your test page click the Layouts button and clone the home page, try editing a features widget, does it save?

    If a page is quite large it’s possible the save is not completed due to resource limitations, I’ve seen this happen in the past.

    in reply to: Post Excerpt Read More Link and Ellipses #9134

    Andrew Misplon
    Keymaster

    Hi Alex

    Sure, I’ll try and re-work that function and get an update out in the next few days.

    in reply to: Translate strings #9133

    Andrew Misplon
    Keymaster

    Hi Alex

    Thanks for reaching out.

    Sorry about that. You may also like and View post by are missing from the .pot file. I’ll do my best to get an update out this week. If not, very early next week.

    In comments.php we’re using <?php comment_form(); ?>. This means that we aren’t directly listing the comment form strings within the theme. Is your WordPress installation set to the correct language? These strings should be automatically translated.

    in reply to: Margin below header #9132

    Andrew Misplon
    Keymaster

    For sure 🙂 Glad to hear that did the trick.

    All the best.

    in reply to: Margin below header #9130

    Andrew Misplon
    Keymaster

    Hi AC

    In order for the Page Settings to work correctly, the Page Template should be set to Default.

    Hope that helps 🙂

    in reply to: Siteorigin Features #9128

    Andrew Misplon
    Keymaster

    You can also try adding a Features widget to a new page and try to replicate the issue there. That’ll help narrow down if it’s a site wide challenge or a page issue.

Viewing 15 posts - 46 through 60 (of 2,080 total)
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